what you do an occasional problem will occur. And if you're like most of us you
want immediate answers. Listed below are answers to practically the only four
situations you might encounter.
1. My download didn't
work. What can I do?
First don't worry about it. If you didn't get it right the first time you can
try again. We don't penalize or charge you for it.
You have a full 7 days to
Plus if the time period expires we can extend it or forward the
materials to you by E-Mail. We try to be as consumer friendly as possible.
To download again just return to your E-Mail receipt you received with your
initial order and click on the link. You now have access to download again.
2. How are the materials
The materials you receive are enclosed in a self extracting zip file.
3. I can't open the Files.
To open the materials you must have some version of Adobe Acrobat Reader installed on your computer. To obtain a free copy just go to File
Viewing or click on this hyperlink Get
Acrobat Reader. You can now download the particular version of Acrobat
Reader that is best for your computer.
4. I'm new to all this, can I
get any additional instructions for Downloading and Opening the materials?
Certainly, few people are perfect at anything the first time around. Just send a
blank E-Mail by clicking on the following address firstname.lastname@example.org
and we'll send you further instructions to enhance your ease of use. You can
also find help on our Downloading and Opening your Purchase
For all other issues please contact us at: Click